Refund policy

Returns
Our return policy lasts 30 days from the date of purchase. If 30 days pass since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed. Eternel Hemp Farms, LLC will reject a return if either of these conditions are not met. Non-returnable items: Gift Cards To complete your return, we require a copy of the original receipt or proof of purchase in our system.

Damaged or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, incorrect flavors, etc., please take a picture of the products immediately and email them along with a brief description of the problem to store@eternelhemp.com for assistance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
There will always be processing time before a refund is posted. Eternel Hemp Farms, LLC will notify you once a refund has been issued so you can begin tracking progress of the funds. Please allow some time for the refund to post to your bank or credit card companies before contacting Eternel Hemp Farms, LLC. If you’ve received the refund notice from Eternel Hemp Farms, LLC and 10 business days have passed without receiving the funds in your account, please contact us at store@eternelhemp.com

Sale items (if applicable)
Only regular priced items may be refunded. Sale items will not be refunded after purchase. All sales on sale items are final.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@eternelhemp.com and send your item to: Eternel Hemp Farms, LLC, PO Box 4211, Jersey City, NJ 07304

Shipping
To return your product, you should mail your product to: Eternel Hemp Farms, LLC, 1331 US Hwy 80 E, Suite 17, Mesquite, TX 75150 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.