Shipping policy

Shipping Methods:
All packages are shipped via USPS or UPS. USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are in business days (Monday-Friday).

Order Processing:
We do our best to ship orders as quickly as possible. In many cases, orders placed before 10AM EST will go out the same day. Orders placed after 10AM CT will go out the following day, unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time for processing. This order processing estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout. Our shipping schedule may vary slightly during extremely busy times such as sales events and especially during the holiday season.

Delivery Times:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed. Please keep in mind that tracking information with USPS may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Eternel Hemp Farms, LLC or its affiliates and must be resolved by contacting USPS (see contact information below). USPS® Customer Service Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim Once an order has shipped, Eternel Hemp Farms, LLC is no longer responsible for how long an order takes to deliver to you.

Shipping Rates:
All additional shipping methods and rates are listed when you place your order at check out. In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the address or location that you have provided. Please contact our team at store@eternelhemp.com if you need assistance.

Back Orders:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or potentially remove the item from your order and issue a refund back to your credit card or other method of payment.

Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail us along with a brief description of the problem to store@eternelhemp.com.